Strong Homes provided defective product

I've received an email from Hayden Clark at Strong Homes offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The coffee maker was clearly defective from the start.

Dear customer, On behalf of Strong Homes, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-B5F30ED5) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, James King Customer Service Director Strong Homes

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Strong Homes of this issue through multiple channels. They have acknowledged receipt of this complaint on April 8, 2025 and have assigned it reference number REF-B5F30ED5 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team