Misleading advertising by RoboWare Labs
Complaint Details
I want to report a serious concern with RoboWare Labs's appliance that I purchased on February 23, 1999 from your New Jazlyn, Hawaii store. The product has has poor quality despite being advertised as high quality. I've contacted customer service three times and spoken to Flossie Q., but my issue remains unresolved.
Comments (2)
Clifford Kovacek
May 15, 2025 05:47I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, RoboWare Labs has been much more responsive, though we still haven't reached a satisfactory resolution regarding their delivery service.
Bradford Anderson
May 13, 2025 05:34Dear customer, On behalf of RoboWare Labs, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-177FDB0C) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Rowan Garcia Customer Service Director RoboWare Labs
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