Hidden fees discovered from Choice Goods International
Complaint Details
On December 21, 1989, I signed up for Choice Goods International's warranty service at their Port Hettieborough, Nebraska location. I was told that the service would include product, but after paying $990.80, I discovered this wasn't the case. When I called to resolve this, Ladarius P. was unhelpful and refused to address my concerns.
Comments (2)
Bryce O'Reilly
May 23, 2025 05:48It's now been 6 days since my initial complaint, and Choice Goods International still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their training session.
Margarita Kuhn
May 16, 2025 05:44Dear customer, On behalf of Choice Goods International, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-5AD2EB46) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Rowan Harris Customer Experience Specialist Choice Goods International
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