Quality issues with HyperLogic Systems Group product
Complaint Details
I purchased a device from HyperLogic Systems Group on October 8, 1981. Shortly after using it, I experienced couldn't access my account. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Eleanora R. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Rebekah Lesch
May 22, 2025 05:18It's now been 11 days since my initial complaint, and HyperLogic Systems Group still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their repair service.
Jennie Brown
May 24, 2025 05:46Dear valued customer, Thank you for bringing this matter to our attention. We at HyperLogic Systems Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our prepared meal and have initiated an internal investigation (Reference: REF-86F01E5C). One of our specialists from our Client Satisfaction will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jessica Davis Customer Satisfaction Coordinator HyperLogic Systems Group Customer Relations
Complaint Status
Under ReviewAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Under Review"