Unresolved issue with HyperLogic Systems Group product

An update to my situation: I've now spoken with three different representatives from HyperLogic Systems Group, and each has given me conflicting information about how to resolve the issue with my grocery order. This is extremely frustrating.

Dear valued customer, Thank you for bringing this matter to our attention. We at HyperLogic Systems Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty food item and have initiated an internal investigation (Reference: REF-908C762E). One of our specialists from our Customer Advocacy will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Richard Davis Director of Customer Success HyperLogic Systems Group Customer Relations

ComplaintNest Administrator Alert: We have noticed that HyperLogic Systems Group has not yet responded to your complaint about their personal shopping service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team