Overcharged by HyperLogic Systems Group for service
Complaint Details
I am writing regarding order #ORD-3708-LHT-3933 placed with HyperLogic Systems Group on March 16, 1997. I paid $492.39 for item, but when it arrived, I discovered was denied a refund. I've made numerous attempts to contact customer service, but Brenda A. and other representatives have not been helpful in resolving this matter.
Comments (2)
Reginald Hickle
May 11, 2025 06:03After speaking with Quinn Williams from the Customer Advocacy at HyperLogic Systems Group, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Admin User
May 14, 2025 06:06Dear customer, On behalf of HyperLogic Systems Group, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-8EF899FE) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Patricia Williams Client Experience Manager HyperLogic Systems Group
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