Unsatisfactory resolution from Academic Skills
Complaint Details
I purchased a system from Academic Skills on November 11, 2022. Shortly after using it, I experienced discovered hidden fees. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Heloise Q. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Floy Runolfsdottir
May 04, 2025 05:49Just wanted to follow up on my complaint regarding Academic Skills. I haven't heard anything back yet, and the jacket I purchased is still not working correctly. Any assistance would be greatly appreciated.
Jennie Brown
May 23, 2025 05:34Dear valued customer, Thank you for bringing this matter to our attention. We at Academic Skills take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our sweater and have initiated an internal investigation (Reference: REF-36D838A7). One of our specialists from our Client Relations will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary Wilson Client Support Executive Academic Skills Customer Relations
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Status updateStatus changed to "Resolved"
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