Advanced Practice refused to address issue

I wanted to update this complaint to mention that a representative from Advanced Practice called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear customer, I am reaching out regarding your recent complaint about our premium membership. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Senior Customer Representative at Advanced Practice, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $78.35 to your original payment method 2. Added a $78.35 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-77014820 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Jordan Thomas Senior Customer Representative Advanced Practice