Unsatisfactory resolution from Advanced Practice

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Advanced Practice has been much more responsive, though we still haven't reached a satisfactory resolution regarding their technical support package.

Dear valued customer, Thank you for bringing your concerns about our wireless speaker to our attention. We at Advanced Practice are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 10, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective wireless speaker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary wireless speaker accessory kit valued at $376.44 Please contact our dedicated resolution team at support@Advanced Practice.com with your preferred delivery date and time, referencing case number REF-842CA578. We truly value your business and appreciate the opportunity to make this right. Best regards, Hayden Jackson Customer Retention Director Advanced Practice

ComplaintNest Administrator Update: We have received confirmation from Advanced Practice that they are actively working to resolve your complaint. Their representative, William Anderson, has committed to contacting you within 6 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team