Billing dispute with Life Hospital Center

It's now been 5 days since my initial complaint, and Life Hospital Center still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their consultation service.

Dear customer, On behalf of Life Hospital Center, I would like to personally apologize for the inconvenience you've experienced with our design service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-282ED793) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Rowan Jackson Senior Customer Representative Life Hospital Center

ComplaintNest Administrator Update: We have received confirmation from Life Hospital Center that they are actively working to resolve your complaint. Their representative, Elizabeth Anderson, has committed to contacting you within 4 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team