Misdiagnosis complaint against Life Hospital Center

I appreciate Life Hospital Center reaching out, but the solution provided doesn't address my original concern. The replacement television has the same defect as the original one I complained about.

Dear valued customer, Thank you for your complaint regarding the camera you purchased on March 29, 2025. At Life Hospital Center, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $248.16 2. A replacement camera with an extended warranty 3. A store credit of $248.16 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-CDCFB1C0. We value your business and hope to restore your confidence in our company. Best regards, William Garcia Service Excellence Manager Life Hospital Center