Properties & Associates Corp. provided defective product

I appreciate Properties & Associates Corp. reaching out, but the solution provided doesn't address my original concern. The replacement kitchen knife set has the same defect as the original one I complained about.

Dear valued customer, Thank you for your complaint regarding the furniture set you purchased on May 24, 2025. At Properties & Associates Corp., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $77.46 2. A replacement furniture set with an extended warranty 3. A store credit of $77.46 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-71B10B95. We value your business and hope to restore your confidence in our company. Best regards, Robert Anderson Executive Customer Care Manager Properties & Associates Corp.