Security vulnerability in Micro-Tech product

I appreciate Micro-Tech reaching out, but the solution provided doesn't address my original concern. The replacement specialty food item has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our meal delivery to our attention. We at Micro-Tech are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 21, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective meal delivery 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary meal delivery accessory kit valued at $350.96 Please contact our dedicated resolution team at support@Micro-Tech.com with your preferred delivery date and time, referencing case number REF-5276818E. We truly value your business and appreciate the opportunity to make this right. Best regards, Casey Anderson Customer Experience Director Micro-Tech

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Micro-Tech of this issue through multiple channels. They have acknowledged receipt of this complaint on May 2, 2025 and have assigned it reference number REF-5276818E in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team