Hidden fees discovered from NexusCyber Enterprises
Complaint Details
I purchased a plan from NexusCyber Enterprises on March 26, 1995. Shortly after using it, I experienced has a manufacturing defect. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Cleve G. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Esperanza Bahringer
May 18, 2025 05:42I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about NexusCyber Enterprises. Can someone please provide an update?
Eunice Watsica
May 18, 2025 05:18Dear customer, On behalf of NexusCyber Enterprises, I would like to personally apologize for the inconvenience you've experienced with our priority service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-6E3115F9) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Taylor Young Senior Customer Representative NexusCyber Enterprises
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