NexusCyber Enterprises failed to honor their commitment

I've received an email from William Allen at NexusCyber Enterprises offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The organic produce box was clearly defective from the start.

Dear valued customer, Thank you for bringing this matter to our attention. We at NexusCyber Enterprises take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our subscription box and have initiated an internal investigation (Reference: REF-B695C680). One of our specialists from our Client Satisfaction will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jennifer Martin Customer Satisfaction Coordinator NexusCyber Enterprises Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against NexusCyber Enterprises and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the restaurant order. ComplaintNest Support Team