Billing dispute with Life Life Practice

It's now been 11 days since my initial complaint, and Life Life Practice still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their repair service.

Dear valued customer, Thank you for your complaint regarding the television you purchased on April 13, 2025. At Life Life Practice, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $203.85 2. A replacement television with an extended warranty 3. A store credit of $203.85 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-7B0B1906. We value your business and hope to restore your confidence in our company. Best regards, Patricia Davis Client Relations Manager Life Life Practice

ComplaintNest Administrator Alert: We have noticed that Life Life Practice has not yet responded to your complaint about their loyalty program. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team