Appointment scheduling issues with Complete Doctor Institute

I've received an email from Casey Johnson at Complete Doctor Institute offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The television was clearly defective from the start.

Dear customer, I am reaching out regarding your recent complaint about our extended warranty. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Advocacy Manager at Complete Doctor Institute, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $14.44 to your original payment method 2. Added a $14.44 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-48C49B99 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Jessica Clark Customer Advocacy Manager Complete Doctor Institute

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Complete Doctor Institute's laptop and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Complete Doctor Institute and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team