Frustrated with ModernEmporium's lack of response

I appreciate ModernEmporium reaching out, but the solution provided doesn't address my original concern. The replacement jeans has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing this matter to our attention. We at ModernEmporium take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our athletic shoes and have initiated an internal investigation (Reference: REF-1B421972). One of our specialists from our Customer Retention will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Michael Lee Resolution Specialist ModernEmporium Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding ModernEmporium's jacket and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at ModernEmporium and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team