Misdiagnosis complaint against VitalPath Palma

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, VitalPath Palma has been much more responsive, though we still haven't reached a satisfactory resolution regarding their consultation service.

Dear valued customer, Thank you for bringing your concerns about our laptop to our attention. We at VitalPath Palma are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 13, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective laptop 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary laptop accessory kit valued at $80.15 Please contact our dedicated resolution team at support@VitalPath Palma.com with your preferred delivery date and time, referencing case number REF-94845A3E. We truly value your business and appreciate the opportunity to make this right. Best regards, Peyton Hall Technical Support Director VitalPath Palma