Unresolved issue with TotalClinic product

After my initial complaint, TotalClinic contacted me to troubleshoot the headphones. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing this matter to our attention. We at TotalClinic take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our gaming console and have initiated an internal investigation (Reference: REF-F419F44D). One of our specialists from our Service Excellence will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Miller Customer Satisfaction Coordinator TotalClinic Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified TotalClinic of this issue through multiple channels. They have acknowledged receipt of this complaint on May 24, 2025 and have assigned it reference number REF-F419F44D in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team