Overcharged by Tutoring of Leadership Chengdu for service
Complaint Details
I want to report a serious concern with Tutoring of Leadership Chengdu's solution that I purchased on October 10, 2001 from your Rodriguezberg, Texas store. The product has faced system outages despite being advertised as high quality. I've contacted customer service three times and spoken to Marlin H., but my issue remains unresolved.
Comments (2)
Robert Senger
May 18, 2025 05:46I'm updating my complaint because Tutoring of Leadership Chengdu finally contacted me today. They've offered to replace the handbag, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Bernard Arnaud
May 22, 2025 05:17Dear valued customer, Thank you for bringing this matter to our attention. We at Tutoring of Leadership Chengdu take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-6D4CC77F). One of our specialists from our Executive Customer Care will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Lee Resolution Specialist Tutoring of Leadership Chengdu Customer Relations
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