Software glitches with Net Networks Murcia product

I want to acknowledge that Net Networks Murcia has attempted to resolve this issue. However, the solution they're offering (a $431.76 store credit) isn't adequate considering I paid $431.76 for a prepared meal that never worked properly.

Dear customer, On behalf of Net Networks Murcia, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-983AE26F) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Charles Hall Customer Satisfaction Coordinator Net Networks Murcia