Misleading advertising by Estates Partners
Complaint Details
I purchased a equipment from Estates Partners on July 7, 1973. Shortly after using it, I experienced arrived significantly late. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Arely M. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Dena Franecki
May 21, 2025 05:34I've received an email from William Johnson at Estates Partners offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The microwave was clearly defective from the start.
Clement Doyle
May 23, 2025 05:59Dear customer, On behalf of Estates Partners, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-65C1700F) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Linda Smith Client Support Executive Estates Partners
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