The Traditional Appetite refused to address issue

I've received an email from Avery Walker at The Traditional Appetite offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The sweater was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our sweater to our attention. We at The Traditional Appetite are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 28, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective sweater 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary sweater accessory kit valued at $34.23 Please contact our dedicated resolution team at support@The Traditional Appetite.com with your preferred delivery date and time, referencing case number REF-0BBEAF02. We truly value your business and appreciate the opportunity to make this right. Best regards, Jessica Garcia Executive Customer Care Director The Traditional Appetite

ComplaintNest Administrator Note: We have reviewed this complaint against The Traditional Appetite and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the dress shirt. ComplaintNest Support Team