False promises made by Spice Treats representative
Complaint Details
I am writing regarding order #ORD-9626-CLD-8185 placed with Spice Treats on September 9, 2021. I paid $519.70 for device, but when it arrived, I discovered doesn't work as advertised. I've made numerous attempts to contact customer service, but Hazel U. and other representatives have not been helpful in resolving this matter.
Comments (2)
Waylon Steuber
May 07, 2025 05:56I want to acknowledge that Spice Treats has attempted to resolve this issue. However, the solution they're offering (a $264.44 store credit) isn't adequate considering I paid $264.44 for a winter coat that never worked properly.
Gabriela Pietsch
May 13, 2025 06:11Dear valued customer, Thank you for bringing this matter to our attention. We at Spice Treats take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-C2E03087). One of our specialists from our Customer Success will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Richard Smith Resolution Specialist Spice Treats Customer Relations
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