Refund refused by Habitat & Group

I appreciate Habitat & Group reaching out, but the solution provided doesn't address my original concern. The replacement cookware set has the same defect as the original one I complained about.

Dear customer, On behalf of Habitat & Group, I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-33463BC0) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Susan Lewis Client Relations Manager Habitat & Group

ComplaintNest Administrator Note: We have reviewed this complaint against Habitat & Group and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the vacuum cleaner. ComplaintNest Support Team