Misleading advertising by Habitat & Group
Complaint Details
I purchased a appliance from Habitat & Group on February 8, 2025. Shortly after using it, I experienced received incorrect information. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Stan H. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Lyda Zulauf
May 20, 2025 05:36The situation with Habitat & Group has gotten worse. Now they're claiming I never purchased the subscription plan, despite me providing the receipt and reference number REF-1CD45C34 multiple times.
Daniel Menard
May 11, 2025 05:57Dear valued customer, Thank you for bringing this matter to our attention. We at Habitat & Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our blender and have initiated an internal investigation (Reference: REF-1CD45C34). One of our specialists from our Customer Advocacy will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Peyton Williams Customer Experience Specialist Habitat & Group Customer Relations
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