False promises made by Habitat & Group representative

Thank you for your response, but I'm still not satisfied with the resolution offered. The $209.21 refund only covers part of what I paid for the customer support plan, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing this matter to our attention. We at Habitat & Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our mattress and have initiated an internal investigation (Reference: REF-92251E86). One of our specialists from our Support Operations will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jessica Taylor Senior Customer Representative Habitat & Group Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Habitat & Group that they are actively working to resolve your complaint. Their representative, Peyton Garcia, has committed to contacting you within 9 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team