Refund refused by Representation Group of Reliable

The situation with Representation Group of Reliable has gotten worse. Now they're claiming I never purchased the premium membership, despite me providing the receipt and reference number REF-16CAA096 multiple times.

Dear valued customer, Thank you for bringing your concerns about our meal delivery to our attention. We at Representation Group of Reliable are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 18, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective meal delivery 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary meal delivery accessory kit valued at $205.58 Please contact our dedicated resolution team at support@Representation Group of Reliable.com with your preferred delivery date and time, referencing case number REF-16CAA096. We truly value your business and appreciate the opportunity to make this right. Best regards, Charles Allen Customer Service Director Representation Group of Reliable

ComplaintNest Administrator Alert: We have noticed that Representation Group of Reliable has not yet responded to your complaint about their maintenance contract. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team