Delayed delivery from Consulting Offices, Offices

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Consulting Offices, Offices. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our meal kit to our attention. We at Consulting Offices, Offices are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 29, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective meal kit 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary meal kit accessory kit valued at $388.60 Please contact our dedicated resolution team at support@Consulting Offices, Offices.com with your preferred delivery date and time, referencing case number REF-AB7C2D6F. We truly value your business and appreciate the opportunity to make this right. Best regards, Charles Lewis Customer Retention Director Consulting Offices, Offices