Unsatisfactory resolution from Smart Deal

The situation with Smart Deal has gotten worse. Now they're claiming I never purchased the expedited shipping, despite me providing the receipt and reference number REF-0D2CF688 multiple times.

Dear valued customer, Thank you for bringing this matter to our attention. We at Smart Deal take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our fitness tracker and have initiated an internal investigation (Reference: REF-0D2CF688). One of our specialists from our Service Excellence will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Harris Senior Support Specialist Smart Deal Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Smart Deal and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the jacket. ComplaintNest Support Team