Smart Deal provided defective product

I'm updating my complaint because Smart Deal finally contacted me today. They've offered to replace the dress shirt, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear customer, I am reaching out regarding your recent complaint about our subscription plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Advocacy Manager at Smart Deal, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $292.27 to your original payment method 2. Added a $292.27 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-7436B0DC for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, William Brown Customer Advocacy Manager Smart Deal