Well Health León failed to honor their commitment

I've received an email from Rowan Thomas at Well Health León offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The headphones was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our wireless speaker to our attention. We at Well Health León are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective wireless speaker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary wireless speaker accessory kit valued at $103.79 Please contact our dedicated resolution team at support@Well Health León.com with your preferred delivery date and time, referencing case number REF-757DEB22. We truly value your business and appreciate the opportunity to make this right. Best regards, Avery Williams Customer Advocacy Director Well Health León