Quality issues with Defense & Team product

Just wanted to follow up on my complaint regarding Defense & Team. I haven't heard anything back yet, and the organic produce box I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our meal kit to our attention. We at Defense & Team are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 14, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective meal kit 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary meal kit accessory kit valued at $296.74 Please contact our dedicated resolution team at support@Defense & Team.com with your preferred delivery date and time, referencing case number REF-B313BA04. We truly value your business and appreciate the opportunity to make this right. Best regards, Hayden Lee Consumer Affairs Director Defense & Team

ComplaintNest Administrator Alert: We have noticed that Defense & Team has not yet responded to your complaint about their customer support plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team