Hidden fees discovered from Ultra Ware

I'm updating my complaint because Ultra Ware finally contacted me today. They've offered to replace the specialty food item, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our prepared meal to our attention. We at Ultra Ware are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 26, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective prepared meal 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary prepared meal accessory kit valued at $204.25 Please contact our dedicated resolution team at support@Ultra Ware.com with your preferred delivery date and time, referencing case number REF-C89F28FE. We truly value your business and appreciate the opportunity to make this right. Best regards, Riley Jones Customer Experience Director Ultra Ware