Space Group Palma Inc. failed to honor their commitment

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Space Group Palma Inc.. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our air purifier to our attention. We at Space Group Palma Inc. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 16, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective air purifier 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary air purifier accessory kit valued at $273.39 Please contact our dedicated resolution team at support@Space Group Palma Inc..com with your preferred delivery date and time, referencing case number REF-4C322963. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Lee Customer Experience Director Space Group Palma Inc.