Delayed delivery from Academic Education Aberdeen

I'm updating my complaint because Academic Education Aberdeen finally contacted me today. They've offered to replace the formal shoes, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Academic Education Aberdeen take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-57ED1337). One of our specialists from our Product Support will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary Martin Director of Customer Success Academic Education Aberdeen Customer Relations