Frustrated with Academic Education Aberdeen's lack of response

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Academic Education Aberdeen has been much more responsive, though we still haven't reached a satisfactory resolution regarding their personal shopping service.

Dear valued customer, Thank you for bringing this matter to our attention. We at Academic Education Aberdeen take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our fitness tracker and have initiated an internal investigation (Reference: REF-D481FBE5). One of our specialists from our Executive Customer Care will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Anderson Client Relations Manager Academic Education Aberdeen Customer Relations