Warranty claim denied by SoftHyper International
Complaint Details
I purchased a service from SoftHyper International on May 14, 1970. Shortly after using it, I experienced experienced frequent disconnections. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Meggie W. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Christine Stracke
May 19, 2025 05:53I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, SoftHyper International has been much more responsive, though we still haven't reached a satisfactory resolution regarding their technical support package.
Jaime Perales
May 14, 2025 05:19Dear customer, On behalf of SoftHyper International, I would like to personally apologize for the inconvenience you've experienced with our professional setup. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-DC506560) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Casey Young Brand Representative SoftHyper International
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