Warranty claim denied by SoftHyper International

Thank you for your response, but I'm still not satisfied with the resolution offered. The $214.92 refund only covers part of what I paid for the expedited shipping, and I've had to spend additional money to fix the issues caused.

Dear customer, On behalf of SoftHyper International, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-883A8869) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Lee Customer Experience Specialist SoftHyper International