Quality issues with Store & Collective Hat Yai product
Complaint Details
I am writing regarding order #ORD-5340-TVX-8354 placed with Store & Collective Hat Yai on January 14, 2005. I paid $596.99 for account, but when it arrived, I discovered arrived significantly late. I've made numerous attempts to contact customer service, but Erwin Z. and other representatives have not been helpful in resolving this matter.
Comments (2)
Timmy Legros
Apr 30, 2025 06:02After my initial complaint, Store & Collective Hat Yai contacted me to troubleshoot the athletic shoes. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Bernard Arnaud
May 23, 2025 05:34Dear customer, On behalf of Store & Collective Hat Yai, I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-45B02E9D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Quinn Jones Senior Customer Representative Store & Collective Hat Yai
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