Delayed delivery from Store & Collective Hat Yai
Complaint Details
I'm writing to complain about the customer support I received from Store & Collective Hat Yai. After paying $393.33 for membership, I found that it experienced long delays. I've tried resolving this with your customer service team multiple times, including speaking with Emelia B., but have not received a satisfactory resolution.
Comments (2)
Baron DuBuque
May 24, 2025 05:26An update to my situation: I've now spoken with three different representatives from Store & Collective Hat Yai, and each has given me conflicting information about how to resolve the issue with my handbag. This is extremely frustrating.
Bradford Anderson
May 23, 2025 05:39Dear customer, On behalf of Store & Collective Hat Yai, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-91DF814C) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Hayden Young Senior Support Specialist Store & Collective Hat Yai
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