Poor customer service experience with Artisan & Spice Duque de Caxias
Complaint Details
I purchased a appliance from Artisan & Spice Duque de Caxias on April 17, 1999. Shortly after using it, I experienced had repeated billing errors. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Enid I. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Mandy McGlynn
Apr 29, 2025 05:18I've received an email from James King at Artisan & Spice Duque de Caxias offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The jacket was clearly defective from the start.
Gabriela Pietsch
May 22, 2025 06:00Dear customer, On behalf of Artisan & Spice Duque de Caxias, I would like to personally apologize for the inconvenience you've experienced with our delivery service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-3D97F1B3) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Thompson Support Team Lead Artisan & Spice Duque de Caxias
Complaint Status
Contacted CompanyAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Contacted Company"