The Global Shop Holdings failed to honor their commitment
Complaint Details
I'm writing to complain about the installation service I received from The Global Shop Holdings. After paying $44.78 for gadget, I found that it couldn't access my account. I've tried resolving this with your customer service team multiple times, including speaking with Tabitha P., but have not received a satisfactory resolution.
Comments (2)
Jamar Jenkins
May 07, 2025 05:53The situation with The Global Shop Holdings has gotten worse. Now they're claiming I never purchased the expedited shipping, despite me providing the receipt and reference number REF-AFA80668 multiple times.
Montana Yundt
May 24, 2025 05:40Dear valued customer, Thank you for bringing this matter to our attention. We at The Global Shop Holdings take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jacket and have initiated an internal investigation (Reference: REF-AFA80668). One of our specialists from our Support Operations will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Thomas Customer Experience Specialist The Global Shop Holdings Customer Relations
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Status updateStatus changed to "Resolved"