The Global Shop Holdings provided defective product

After my initial complaint, The Global Shop Holdings contacted me to troubleshoot the fitness tracker. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our jeans to our attention. We at The Global Shop Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jeans 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jeans accessory kit valued at $44.74 Please contact our dedicated resolution team at support@The Global Shop Holdings.com with your preferred delivery date and time, referencing case number REF-56F14088. We truly value your business and appreciate the opportunity to make this right. Best regards, Peyton Martinez Customer Advocacy Director The Global Shop Holdings