Security vulnerability in Net-Link product
Complaint Details
I am writing regarding order #ORD-2236-HYX-6289 placed with Net-Link on September 17, 1979. I paid $270.97 for appliance, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Clair W. and other representatives have not been helpful in resolving this matter.
Comments (2)
Gayle Stroman
May 08, 2025 05:59I'm updating my complaint because Net-Link finally contacted me today. They've offered to replace the specialty coffee, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Silvio Galli
May 20, 2025 05:50Dear customer, On behalf of Net-Link, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-5328C873) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jennifer Walker Account Manager Net-Link
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Status updateStatus changed to "Resolved"