Data loss incident with Net-Link service
Complaint Details
I have been a loyal customer of Net-Link for several years. However, my recent experience has been extremely disappointing. I ordered tool (order #ORD-1657-PHM-4278) on November 22, 1989, and have encountered stopped working after two weeks. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Kurtis Hickle
May 18, 2025 05:16I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Net-Link has been much more responsive, though we still haven't reached a satisfactory resolution regarding their loyalty program.
Henrik Fritsch
May 17, 2025 05:55Dear customer, On behalf of Net-Link, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-B8ACB9F3) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Michael Brown Director of Customer Success Net-Link
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