Hidden fees discovered from Representation Consultants, Consultants

I've received an email from John Rodriguez at Representation Consultants, Consultants offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The catering service was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our specialty coffee to our attention. We at Representation Consultants, Consultants are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 23, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty coffee 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty coffee accessory kit valued at $340.77 Please contact our dedicated resolution team at support@Representation Consultants, Consultants.com with your preferred delivery date and time, referencing case number REF-953BD83C. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara Davis Support Operations Director Representation Consultants, Consultants

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Representation Consultants, Consultants of this issue through multiple channels. They have acknowledged receipt of this complaint on March 31, 2025 and have assigned it reference number REF-953BD83C in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team