Poor customer service experience with The Horizon Scholars

After my initial complaint, The Horizon Scholars contacted me to troubleshoot the handbag. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for your complaint regarding the fitness tracker you purchased on May 3, 2025. At The Horizon Scholars, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $163.60 2. A replacement fitness tracker with an extended warranty 3. A store credit of $163.60 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-D68229F5. We value your business and hope to restore your confidence in our company. Best regards, Riley King Resolution Center Manager The Horizon Scholars