Refund refused by Elite Contractors Group

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Elite Contractors Group has been much more responsive, though we still haven't reached a satisfactory resolution regarding their premium membership.

Dear customer, On behalf of Elite Contractors Group, I would like to personally apologize for the inconvenience you've experienced with our priority service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-E1241D1B) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, John Garcia Customer Advocacy Manager Elite Contractors Group